Rise & Shine Bakery

Rise & Shine Bakery started as a beloved local shop known for their artisanal breads and custom cakes. While their storefront thrived, they struggled to manage growing online orders and maintain quality across both channels.

Challenge | The bakery faced multiple scaling challenges across three key areas:

People:

• Staff overwhelmed by managing both in-store and online orders
• Inconsistent training leading to quality control issues
• No clear roles or responsibilities
• Owner working 80+ hours weekly

Process:

• Manual order taking causing errors and delays
• No system for inventory management
• Inconsistent production scheduling
• Ad-hoc customer communication

Technology:

• Basic website with limited functionality
• No integration between POS and online orders
• Manual social media management
• Paper-based inventory tracking

Solution | Bloom & Build implemented our Build & Bloom package focusing on three pillars:

People:

• Created clear role definitions and responsibilities
• Developed comprehensive training manuals
• Implemented shift management system
• Established team communication protocols

Process:

• Streamlined order management workflow
• Created production scheduling system
• Standardized recipes and procedures
• Developed inventory management system

Technology:

• Integrated e-commerce platform
• Automated order processing
• Implemented inventory tracking software
• Set up social media management tools

Results | Within 6 months, Rise & Shine achieved remarkable growth:

• 85% increase in online orders
• 35% reduction in food waste
• Staff turnover reduced by 60%
• Owner's working hours decreased to 45/week
• Revenue increased by 120%
• Customer satisfaction rating at 4.9/5

Conclusion

Through systematic improvements in people, process, and technology, Rise & Shine transformed from a stressed local bakery into a thriving omnichannel business. Their success demonstrates how the right systems and support can help small businesses scale without sacrificing quality or work-life balance.